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Voice and Copy Standards

These standards apply to every page in v2/. No exceptions.

Language

UK English throughout. Use -ise (not -ize), -our (not -or), -re (not -er).

Universal rules

Banned words (remove, do not soften): effectively, essentially, basically, meaningful, significant, real (as intensifier), various, several, obviously, clearly Banned phrases:
  • “This section covers” / “This page covers / explains / walks you through”
  • “Understanding X is essential”
  • “It is important to note”
  • “As mentioned above”
  • “and so on” / “etc.”
  • “rather than”
  • “what it takes”
  • “it should be noted”
  • “not just X” in value statements
  • “can generate” / “may produce” in value claims
Banned constructions:
  • not [X] in value statements – state the positive instead
  • if [condition] in body prose – resolve the condition
  • This page [verb] – delete self-reference
  • can/may [verb] in value claims – assert directly
No em dashes. Use commas, semicolons, or separate sentences. No questions in headings. State the fact. “Configuring the gateway” not “How do I configure the gateway?”

Opening order

  1. Value or outcome before mechanism
  2. Fact before caveat
  3. Reader benefit before system description

Paragraph discipline

One paragraph, one job. Lead sentence states the fact. Final sentence ends on fact, number, or next step – never a hedge.

Per-audience voice extensions

Seven audiences, each with specific register, tone, and lead-with. Full detail in the working source. Working source with full per-audience rules: workspace/plan/active/CONTENT-WRITING/Prompts/voice-rules.md Universal copy rules: ai-tools/ai-skills/docs-copy/skills/copy-rules.md

Heading rules

  • No questions in headings. State the fact. “Configuring the gateway” not “How do I configure the gateway?”
  • No em dashes anywhere in heading text.
  • Lead with fact, end with fact. No reader-journey framing.
  • Section headings describe the content, not the reader’s journey.

Domain terminology

Last modified on May 22, 2026